Guest Reviews: 39 comments found for this hotel :: 19 :: 20

Stayed in room 1714 got broken into. The manager would not help still won't help. The Police would not even come to the hotel. To this day I am still fighting with them to try to get something. About $3500.00 worth of stuff got stolen they told me that it was an inside job. WILL NEVER GOT BACK TO EL PUEBLITO CANCUN. Had 13 people with me 5 rooms could not get towels or hot water. There was no place to get food or drink after everything the bar closes. If you wanted to go to the store nothing was in walking distance. No refrigerator in the rooms no vending machine no ice machine, so drinks you got from the store you had to drink hot. On top of my stuff getting stolen they told me that I should have taken my stuff to the front desk for them to watch. So if you go and have to stay here remember if it will not fit in the safe take it to the front desk and if it comes up missing you might get better results then what I am getting. Head of security is the one who told me this. Oh and do not sit around waiting on the police like they tell you to because they never show up. I sat around for the last 2 days of my vacation waiting on them. If you have to take out a police report you have to go by yourself regardless if you speak Spanish or not. I suggest that on any vacation you do not use vacation express because they did not help at all.
Stephanie, e-mail withheld, 2005-09-08

Wow. If you go to Cancun do not go to El Pueblito. Horrible resort.. cement beds .. the ocean has huge rocks in it .. very dirty. The food was awful!! The soda was all watery and when you asked for BOTTLED WATER they give you a glass of water. But the people that worked there were very kind and very helpful especially Marc and Brian (Hose).
Brooke, e-mail withheld, 2005-08-13

Worst vacation in our lives, don't stay at El Pueblito Cancun. We just got back 2 days ago. If we could have got a plane out of there sooner we would have. We went 2 days without washcloths, the maid came back into our room after cleaning it...why? We don't know. Food is awful everywhere we ate, was hot no air. Black birds everywhere trying to eat off our plates. After dark, the mosquitoes were bad. We killed 3 roaches in our room. It’s the vacation from hell that cost over two thousand dollars.
Bob, e-mail withheld, 2005-07-18

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