You are here: > Cancun Smart > Cancun hotels > Cozumel hotels > Fiesta Americana Cozumel Dive Resort

Hotel info:

This hotel overlooks the Caribbean on the south side of the Island, surrounded by lush jungle, the hotel Fiesta Americana Cozumel is close to the Islands best scuba diving in Palancar Reef, only 10 minutes from downtown and 25 minutes from the airport.

Standard rooms have 2 double beds or 1 king bed, ocean view w/ balcony, remote control color televisions, radio, air-conditioning, direct dial phone and a hair dryer. Tropical Casita Suites located behind the hotel have 2 double beds or 1 king bed , sitting area and mini-bar, remote control color TV, radio, air-conditioning, direct dial phone, hair dryer and also private lockers for scuba and diving equipment. 226 Air-conditioned rooms & suites.

Facilities: 3 restaurants and 3 bars,  tennis court, travel agency, car rental and boutique. Babysitting services, Baggage check, Beach - public, Entertainment, Handicap accessible, Tennis court, Dive Shop, Swimming pools - 3, Laundry facilities, Safety deposit box.

Restaurants and Bars:
The Reef - offers International buffet breakfast and a la carte lunch 
Miramar - International cuisine, a la carte dinner 
La Palapa - lunch and dinner
Las Margaritas Lobby Bar - open from 5 p.m.-11 p.m.

Hotel facilities: *Beauty: Beauty Parlor, Massages. *Business: Internet. *Entertainment: n/a *Food/Beverage: Bar, Ice Machine, Restaurant. *Handicap: Elevators, Handicap Facilities. *Kids: Baby Sitter, Kids Club. *Money: Safety Box. *Outdoor: Beach, Pool. *Shopping: Boutique. *Sports: Tennis Court. *Travel: Car Rental, Concierge, Travel Agency. *Other: Laundry, Wedding Facilities.

Room amenities: *General: Air conditioner, Balcony, Ceiling Fan, Connecting Rooms, Cribs (upon request), Extra Bed (upon request), Non-Smoking Rooms (available). *Vanity: Bathroom Amenities, Hair Dryer, Shower, Tub. *Dining: Coffee Maker, Room Service. *Entertainment: Cable/Satellite TV. *Communication: Telephone, Voice Mail. *Security: Smoke Detectors.

Note: Hotel amenities and facilities may change over time and without notice. Please confirm with the hotel before your arrival.

Rates:

Hotel Contact Information: Name: Fiesta Americana Cozumel Dive Resort Destination: Cozumel Location: beach Category: Rooms: 224 Floors: 7 Check-in time: 3 pm Check-out time: 1 pm Address: Carretera a Chankanaab Km 7.5, Cozumel, Quintana Roo, Mexico, 77600 Phone: (987) 872-9600 Fax: (987) 872-2666 E-mail: rinternet@posadas.com Url: www.fiestamericana.com/portal/p/es_MX/FA/FDR/1/0/Availability/showHotelInformation.do Is the information incorrect? Please update it

Cozumel map

Copyright © 2002-2009 CancunSmart.com
Contact us at: 1 877 402 2791 (Toll Free USA & Canada) info@cancunsmart.com
Calle 127 #198, Cancun, Quintana Roo, Mexico

Disclaimer: At Cancun Smart.com we have tried to make the information on this web site as accurate as possible, but it is provided ‘as is’ and we accept no responsibility for any loss, injury or inconvenience sustained by anyone resulting from this information.

Guest Reviews:
3 comments found for this hotel
1 :: 2

We stayed at the Fiesta Americana Cozumel in early Feb 2007. We had the same problem that the previous posting did. We had sewage back up into our rooms every time it rained. It rained 3 times so do the math. After the 3rd time we asked for a room in the main building. That was better. The huts out back are very big and nice. There isn't any privacy on the small desk with hammocks on them. The beach was right out front and had some excellent snorkeling. I must have swum 10 miles there. Ran into some jellyfish a couple of times and got stung. Did the all-inclusive thing, which was OK. The food was about a 7.5 out of 10. Pools were nice and a taxi ride into town was $6 US.
Norm Smith, 
e-mail withheld, 
2007-02-23

We stayed at the Fiesta Americana Cozumel for a week in March 2005 on a pre-paid package reservation through Hotels.com. We do not recommend the hotel, and we certainly do not recommend Hotels.com, which sold us a package represented as inclusive of ocean-view room and meals. The hotel claims they actually made the reservation for a cheaper room and no meals. To date Hotels.com has done nothing to correct their agent's scam. ----- FA's Good Features: Excellent location, out of town but close enough to be convenient, right on the water, nice beach with access for swimming, snorkeling right off the beach, a good dock for boat trip pickups. Higher floor rooms in the main building are spacious, well designed and furnished, have nice balconies and good views. Everything is clean. Restaurants all offer good food and service. Beach restaurant for breakfast and lunch has a nice view, offers menu as well as buffet. Buffet restaurant by the pool and lobby serves all meals. While evening dance shows are appropriate for all ages, audience participation games to warm up the crowd before the dance shows are not appropriate for children. The sound system is abominable and detracts from enjoyment of the shows. A More formal restaurant upstairs is not too pricey, room is elegant but noisy. A good mariachi band performs at the tables. Pool is very nice, along with tennis and volleyball courts, although the games make a lot of noise for those occupying lower floor rooms nearby. Children’s' programs are offered. ----- Three Big Problems: 1) Front Desk: Assistant manager, Rene, obstinately refused to do anything to mitigate the reservation problem, blaming Hotels.com and leaving us in the middle. He then switched us to a casita room still worse than what had been substituted for what we reserved. The next day he deliberately obstructed the execution of a room change to an ocean view room, as arranged by his manager, Julio. Rene lied repeatedly to us as he conducted our business. We observed him handling another couple in the same way regarding a room switch that he was trying to put over on them, and observed him lying to another customer regarding a key problem. While the manager, Julio, did make a room change for us and conducted himself appropriately, there seemed to be no accountability concerning the assistant manager's lies and room switches, which leads us to wonder how much cheating in room pricing and switching is actually traceable to and condoned by company management. And, just try to find the parent company on the Web or in any directory. ----- 2) Sewage Smell: Except for the beach area across the road, the whole place sometimes smells of sewage. We identified two sources. First, the on-site sewerage treatment plant located behind the main building is apparently overtaxed in periods of high occupancy such as spring break. Its odors were noticed over the whole property, except the beach, depending on wind conditions. Second, in rooms on the top or seventh floor, the vent stacks for the toilets are close enough to the roof line that smells from them blow down into the rooms and access corridors. ----- 3) The rooms in the back buildings, sometimes called Casitas, Cottages, or Jungle Rooms should be avoided. These are numbered in the 800's for ground floors and 900's for second floors. They are cheaper than rooms in the main building and were used in the bait-and-switch scams. There is no such thing on Cozumel as a jungle. These rooms are in a sparsely wooded, poorly drained area adjacent to the sewerage treatment plant, with associated aromas. Located in small, two story buildings, apparently designed by total amateurs, the units are small, wasteful of what space there is, split level (watch your step!), and feature a tiny deck with a hammock. The decks are oriented so that each one looks out on its neighbor, and there is no privacy. In a touch of the absurd, the grounds under the little ficus trees have been scattered with old coconut husks, perhaps to suggest an exotic tropical setting. >:(
Joe, 
e-mail withheld, 
2005-03-14

Fiesta Americana Cozumel has great location, excellent service, great water sports. Best bet, outside garden suites. Enjoy.
E. Evans, 
e-mail withheld, 
2004-08-21

Have you been to this hotel?
Share your comments and pictures.

Hotel rates:

City: Akumal Cancun Cozumel Holbox Isla Mujeres Playa del Carmen Puerto Aventuras Puerto Morelos Riviera Maya Soliman Bay Tankah Bay Tulum
Adults: 1 2
Rooms:
Check in:
Check out: