Guest Reviews: 23 comments found for this hotel :: 9 :: 14

From Canada, 1st night we arrived inside staff unlocked our room and stole a hidden wallet $500 along with our Calvin Klein cologne. A dozen people were cleaned out on their first night. Hotel management they're not responsible, police will do nothing. Our room was locked. Fellow travelers were great, food was uneatable (cold hot dogs). All inclusive drinks =yellow rum cokes, hotel bar which closes early in the night, so you can't use it. Beach is terrible, beside boats/seaweed. But you can walk and use others no problem. Would come back, because it is soo cheap, but much wiser.
John S, haun@cogeco.ca, 2006-12-11

I made a reservation with ABNHotels.com in March 6 / 2006 to stay at the Hotel Imperial Las Perlas in Cancum. I received the Confirmation # IMPE5-51141712090166 and they charged my credit card for 3 days of hotel that same day. In March 18 we arrived at the hotel: At 7 P.M. and the hotel in charged person Mr. Jaime Ramirez told us we had not a reservation, that they where full and had no rooms. I show them the voucher from the internet, and reservation number. They just did not want to accept. I ask them to make a call to ABNHotels.com they did not want, I insisted and they charge my 2.5 dll/minute the call was 45 dlls. At the end they just negated every thing about my reservation. They say they did not receive it. I will never make a reservation into this hotel, they just don’t care for the clients, is the worst attention I ever received in a hotel.
Humberto Madero, e-mail withheld, 2006-03-28

There was a group of 6 of us from Canada. We got to Imperial Las Perlas on Jan 26th/05 & were on the 4th floor (no elevators); in 2 of the 3 rooms there was no hot water and the toilet's were not flushing & the kitchenette was a dirty hot plate. We complained to the Sunquest rep & were moved to the main floor, she said she was not allowed in the rooms. We heard lots of complaints from others. The rooms and sewer system definitely need to be updated. The food was good, although we got tired of the leftovers being re-cooked. Two of the guys were really great, the porter and the guy at the bar, both named Eustobia (sorry if I spelled the names wrong). The maids were Ok and kept the rooms adequately clean. Overall if a person wants a low budget holiday and they aren't too fussy about the rooms it can be enjoyable; however don't expect the rooms to look like the brochure or internet.
Carol, e-mail withheld, 2006-02-20

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