Guest Reviews: 14 comments found for this hotel :: 11 :: 3

This year 2006, we have spend 15 days in the 5 stars Hotel Paradisus Riviera (of The Melia chain) - also member of the respectable "The Leading Hotel of the World". The personal was very friendly and paid a lot of attention to our whishes. The decoration of the Hotel - especially by night - with all the lights was just spectacular. Unfortunately, we have also experienced several serious concerns. Security was not optimum, even in the rooms, and thefts seems to be relatively frequent. General speaking, the mix of various level of services (standard, corporate and royal services) are not appropriate, as they are competing each other, on the same infrastructure. It is simply not possible to gather in the same hotel the mass tourism and the personalized way of life. So we just would like to mention that a chain of hotel will never be or should probably never be a respectable member of the "Leading Hotel of the World". Standardization and personalization cannot be good friends!
Patrice Müller, sarapatrice@hotmail.com, 2006-10-04

Just returned from Paradisus Riviera Cancun. We stayed from 25 Aug to 1 Sep 2005 and picked Royal Service. The staff was almost overly attentive and knew our names by the second day. We had absolutely no problems reserving a palapa by the adults-only (RS) pool. In fact, the attendant would come each day and ask if we wanted to keep it for the next. The scented pillows in the room were wild. They would bring a new pair but leave the old. By the end of the stay we had 11 pillows on our bed. The only fault we could find - mentioned on other rating boards and by guests during our stay - was the "private transportation" to and from the airport. They can't seem to get their act together on this one. Reassured the evening before our departure that we would have private transportation, we were hustled out in the driving rain to a van full of people from other hotels heading to the airport.
Gene, e-mail withheld, 2005-09-06

We loved the Paradisus Riviera hotel! We were there from Mar11-18/05. The resort itself was spectacular! The hotel, everything from the lobby to the pool area, is very impressive and beautiful. The rooms are spacious w/ marble floors, large bathrooms, sitting room area with a patio and king sized bed. I felt like a queen! The service was excellent. We got to know some of the servers that week and they were all very nice, professional and helpful. You really felt like they cared about your holiday. I heard from previous reviews that people complained about the temperature of the pool and the sea grass in the sea. The pool was cold, however on the hot days it was quite refreshing. It is a very large and impressively beautiful pool with a fountain and tiled chairs for sunbathing. The sea was clear, blue and warm and did have a bit of sea grass. The sea grass was cleared every morning off the beach by a tractor so it didn't build up. The beach was beautiful and the sand was so white and soft. The only complaint other couples might have is that there was no nightlife except the shows. The pub/bar was dead. One night the lights weren't even on. Ha ha. The resort lobby bar was lit up with lanterns and that's where most people had drinks at night. It had a great atmosphere for a few drinks after or before dinner. Which leads me to the food! It was awesome! The all-you-can-eat buffets aren't good for the waistline but great for an all-inclusive! The 5 restaurants were great. My favorite was the French and the Japanese. The reservations for dinner at night were a bit of a pain since you could only reserve from 9am-4pm.Other guests lined up at 9am on the dot to reserve so you had to be punctual in reserving since space was limited. If you didn't have reservations the regular restaurant was still great. There were tons of kids. Apparently ages 7-under are free. It was great for families. There were lots for the kids to do. Including meet knew friends! Ourselves, we don't have children but we didn't find it annoying. It was fun seeing them have a great time. Which in my opinion is better than drunken 18 year olds! Ha ha. One other thing, we woke up early every morning (between 6-7am) and we'd reserve our beach chairs/huts then since they filled up fast. I noticed other people would "cheat" by leaving their towels and books out all night. Including the beautiful beach huts with beds. The beds were so hard to get! People would "monopolize" the area's all week. We even witnessed family’s fight over them! All areas around the pool were beautiful though. Overall I give the Paradisus a 10/10 for service. A 10/10 for the hotel/resort itself. The beach and water a 9/10. The pool a 9/10 (for temp). The room a 10/10. The spa 8/10. If you decide to go on a tour we highly recommend Xelha and Tulum. They were both amazing and wonderful! Hope this review helps! I hear this resort is one of the best! If you don't like kids, pick an adults-only resort. Thanks!
Kristy, e-mail withheld, 2005-03-25

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