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Guest Reviews: 14 comments found for this hotel: 7 :: 7

We stayed at Reef Club Cozumel July 1 for 7 days and we were shocked: flies everywhere, we went to ride horses and saw fewer flies. The staff is rude. Management none existing. Rooms small and dirty, food forget it, everyone there complained; if you can find a piece of food with no flies on it you are lucky. Liquor watered down, beach dirty never raked. Entertainment cheesy, geared for 6-years-old. Save your money and go to El Presidente or somewhere else. I swear this place is the worst.
Lisa Smith, e-mail withheld, 2005-07-09

We just returned from a week at the Reef Club Cozumel. It is great for a 3rd world country! When we were in Europe, we did NOT have screens on the windows, a ceiling fan, air conditioning, ice cubes, hot water, etc. Here, we had all that. It was a good 3 star hotel (typical Best Western, Holiday Inn style), and I've stayed in many Holiday Inn rooms not as nice. The rooms were as clean as the states, the food was good. Yes, on a Mexican island in the Caribbean, you will find fish and Mexican food! But you have access to an acceptable cheeseburger from 10 a.m. until 2 a.m. We never went hungry, tried some new things, and met a lot of new people. We arrived at 12:00 and did not get into our room until almost 3 p.m., but that IS the check in time! We ate, drank, and swam until it was ready! We had back massages on the beach of a Caribbean island! We snorkeled, kayaked, and enjoyed sunsets on the beach. We also visited Coba & Tulum Mayan ruins on a tour, and rented a car to go to town and see some of the island (cars are expensive by U.S. standards--$61.U.S. per day). This is a good --family-- resort, with lots of entertainment for kids. My husband and I went without kids, but next time, I will definitely feel comfortable taking them. If being pampered in a luxury resort IS your vacation, you probably will NOT be happy here. But if you want an all-inclusive place to stay while on vacation, this is a good value. As for speed, if you relax and keep in mind that you are on vacation--no appointments to keep, you will have a good time. If you --want it yesterday,-- you might consider vacationing in New York.
Roby Hammond, panzer1@centurytel.net, 2005-06-27

All prior complaints on service and slowness are valid for the Reef Club --- however as mentioned, the suites are amazing! The regular hotel rooms are only good for the budget. Suites = Hot tubs on balcony and plenty of room to spread out. Beaches, pools and kayaking are wonderful. The snorkeling tours often drop off groups at the reef/beach by the resort - so you KNOW it is good snorkeling. As for the slow check-in, it is a guarantee - but it is simply the Mexican way of life, just bring your swimsuit to change into when you arrive - grab a free cerveza and chill out. If you want strong drinks, simply tip the bartenders well on your first day = all week will become a blur. Do try to venture off the resort property to check out the local scene, bargain shopping, beaches, bars, 4-wheeling, horseback riding, scuba diving, etc. Have a great trip -- I'm going back for my 4th time this summer.
Stephanie W., e-mail withheld, 2005-04-29

Reef Club Cozumel is not bad for the money, but not worth my week's vacation, beach was nice, although raw sewage could be smelled all over the resort, including on beach. Food was ok, no variety at all, especially at the snack bar, where 3 people were working, but not waiting on people, strange. Were cats on grounds, one actually sprayed someone with what we are not sure! Rooms ok, beds ok, no wash clothes or hand towels all week. They give you 1 bottle of water and are told to refill it at the bar. No remote, got an alarm clock about 4 days into the trip, no lamp shade on ceiling light, and wires hanging out. Couldn’t get hot water 1 night at all, other days it took awhile. Beach sunsets and snorkeling all awesome, and included. I have stayed at 5 and 6 apple resorts and have been thrilled, never again will stay at a 4 if they are all like this! Swim up bar pool is adults only; pool bar at other pool is only for VIP members. Could not get reservations because we had a child with us, they asked how old, we told them 2 years old and they said no more tables available, but the next people in line got tables? Then, at night, restaurant only 1/2 full, strange. Worth the money, but pay more and stay somewhere nice, Riu in Puerto Vallarta is wonderful and Punta Cana is gorgeous also, we stayed at Iberostar there, give those a shot!
Sandy, e-mail withheld, 2005-01-28

The travel agent told us the Reef Club was 4 stars paradise, unfortunately we found out it was a budget hotel to the Mexican Standard; which meant 2 hour for John n Jane quickie standard room in Chicago local motel. Beware of the scam of major discount on car rental and time-share!
Billy & Family, Cdragon76@hotmail.com, 2005-01-18

Just got back from the Reef Club Cozumel... had a wonderful time did something every day never got bored. Just a tip, if you want to eat get there when they open the buffet lines, so you don't have to rummage thru what is left after every child has sampled it (not must parental guidance).
Sandy Pierce, hi56er@yahoo.com, 2004-08-02

We went to Reef Club Cozumel through Apple Vacations for seven days last September (2003). I thought it was an absolutely wonderful place, great atmosphere; I've never had such a relaxing enjoyable vacation. Dinners on a terrace 50 ft from the ocean at sunset are really hard to beat! We're planning on going back this year.
Chuck – Wyoming, e-mail withheld, 2004-07-23

I have been to the Reef Club Cozumel 4 times in the last 3 years. I have watched it go down hill. This trip has been the worst yet. The food was less then desirable and the customer service was pathetic. My family was treated with a complete lack of respect. I have received better service at a motel 6. It is with regret that I will no longer recommend this resort! Nor will I ever return to it.
Andrew Neyman, andy428@cox.net, 2004-05-04

I stayed at the Reef Club Cozumel last July with my wife and two children and I must say it was one of the best vacations I have ever had. In fact we are going to return this summer for 10 days this time. My comments. Room: Our room was a Jr. Suite located in the newer - private section of the resort. We were on the Top floor - On the beach - with a hot tub on the porch. The maids cleaned it everyday and the staff stocked the mini fridge with free beer and cokes all week. We had two separate rooms with a fold out couch for the kids. At night I could lay in the hot tub - stare at the stars - and listen to the waves...Again - great room! Note: I have seen several complaints about the rooms on this board - the common theme with almost every complaint revolves around people who stayed in the --standard-- rooms. These rooms are the --travel agency-- package deal rooms and are located in the old part of the resort – they are for the most part small and plain. Stop whining – you get what you pay for – even in Mexico :( Take my advice - pay a few extra dollars per day request a Jr. Suite or Studio room. These rooms are located in the exclusive side of the resort – reserved for their members (time share owners)… Bar: What can you say - free drinks! Some people on this message board have complained about weak drinks - the only thing I have to say is who cares - relax - you are on vacation - just drink twice as much
Ed, e-mail withheld, 2004-02-09

We like Reef Club Cozumel enough to have stayed here three times this year. Why? Well, it is not the food. And it is certainly not the desk service -- we had the same problems with check-in and hairdryers everyone else had, although to be fair, SOME of the desk staff is kind and competent. The rest of the staff is lovely, but that is not it either. It is the beach. Absolutely fabulous. Spring for the extra $10 a night for ocean-view. All our rooms on the ground floor have had beach access directly out the patio door. Right There. And I dont know where this guy that said the snorkeling was no good stayed, but it wasnt Reef Club Cozumel. We are big snorkelers – that is why we travel. When we go to Reef Club, we dont even leave the property anymore because the shore snorkeling outside our patio door is AWESOME. There are fish that we have named because they are as loyal as we are to the Reef Club. Beautiful beach with a gradual sandy bottom. Beautiful fish and tons of them. Coral isnt tops but, trust me, the fish make up for it. We were there in August, Sept, and October. Our room was always lovely and clean. You just have to expect that not every employee everywhere will be great, and remember that the rest of the world does not feel the sense of urgency that Americans do and they move sloooow.
KimE, e-mail withheld, 2004-01-05

Took four hours to check in at Reef Club Cozumel, after checking in we went to eat lunch. Found small rock in food, had to fight swarm of bees when we got our drinks. Rooms seemed nice at first, but the toilet didnt flush. There were ants all over the room. There was what looked to be a pond that turned out to be a efficient mosquito hatchery, we were covered in bites. Then there is the beach, the employees keep it very clean, but as far as snorkeling or diving it is terrible, very little to see. After about the third day I went to the front again to complain about the ants and the toilet which still didnt flush!!! They finally got that fixed though. The last night we crawled into bed to find stained sheets. So all in all I would have to say this Resort is the worst place you could stay. But there is one more thing that proved to be more annoying than all this I have listed... THE DAMN TIME SHARE PEOPLE.... Telemarketers are nothing compared to these people.
Robert Flemmons, baby_001@msn.com, 2003-02-16

Arrived at Reef Club Cozumel 630pm and did not receive a room until 10pm. Washrooms had no shower curtain, and no remote for t.v. Asked for a blow dryer and the items above, came on our 4th night. Extremely small resort, nothing much to do at all. We rented a car got pulled over by the Police, had to pay a fine due to the fact the car had no license plate. (Corruption) The Beach was very nice and the staff made our time, but I would not recommend this place unless you are looking for a week of nothing but boredom.
PL, e-mail withheld, 2003-02-08

We arrived at the Reef Club Cozumel at 1:00, could not check in until after 3:00, stood in line for over two hours to check in and when we got to our room it was in a construction zone as they are refurbishing the properties. The bathroom had not been cleaned and it looked like someone had given a dog a bath because there was so much black hair in the tub you could not see the bottom. We complained to the front desk and they sent house keeping to clean it which really did not make much of a difference. The bath then would not drain so they sent maintenance who could not fix it so we were finally moved to a new room. Took 3 days to get beach towels. Whenever you went to get one they were always in the wash and they would tell you to come back in an hour!! It also took 3 days to get a hair dryer and then the one delivered had the incorrect plug. My daughter asked for 3 days for a remote to the TV and she finally gave up. If you have a lot of time to wait on things you need the Reef Club is great for that otherwise go somewhere else!!
Evelyn Miller, evelynm@nicoletvascular.com, 2003-01-20

We have been to the Reef Club Cozumel many times, and we have in other resorts in Cozumel, but the reef club offer the most for the value. Very friendly, the beach is one of the nicest. Bring water shoes, but at least you can walk in, with out them. Oct is buggy, and Jan seems to be a little cool.
J of Pueblo, e-mail withheld, 2002-08-01

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